Staff Management: Register Team Members and Control Chat Access
Learn how to register staff members in website settings and give them controlled access to customer chats through the dedicated staff login portal at chat-bot-hub.vercel.app/staff/login.
Secure Staff Access Management
Managing your customer support team effectively requires proper access controls and clear workflows. Our staff management system allows you to register team members, control their access to customer chats, and ensure they can only participate when actively available.
How Staff Management Works
Register Staff Members
Admin users can register new staff members through the website settings page, providing their email addresses.
Staff Login Portal
Staff members receive login credentials and access the dedicated staff portal at /staff/login to authenticate and access their dashboard.
Join Chat Control
Staff members can only start chatting with customers after pressing the "Join Chat" button, ensuring they're ready and available to provide support.
Staff Management Features
Easy Registration
Register new staff members directly from your website settings page with just their email address.
Dedicated Login Portal
Staff members access their dashboard through a secure login portal at /staff/login.
Controlled Chat Access
Staff can only participate in customer chats after actively joining, ensuring availability and readiness.
Secure Access Control
Advanced security measures ensure only authorized staff members can access customer conversations.
Setting Up Staff Management
For Administrators:
For Staff Members:
Best Practices
💡 Pro Tips
- • Train staff members on the "Join Chat" process before their first shift
- • Set clear guidelines on when staff should join chats vs. let the AI handle inquiries
- • Regularly review staff activity and chat participation metrics
- • Provide staff with quick access to common responses and company policies
Ready to Manage Your Support Team?
Set up staff management today and give your team the tools they need to provide exceptional customer support.